Return & Refund Policy

Refund Policy

If you would like to return an order, you must notify The Only Way is Melts By Tracy within 14 days of receiving the item. Once you have notified us about your return, we will issue your return instructions.

You then have a further 14 days to send back the item. It must arrive back in the same condition it was in when you received it.


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have any questions or concerns about a specific item.


We will notify you once we have received and inspected your return to let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days.

You will be responsible for paying your own shipping costs for returning your order.

Please remember it can take some time for your bank or credit card companies process and post a refund to you.